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What most people want to know...

FREQUENTLY ASKED QUESTIONS

Q: What are Taylor’s Business hours?
A: Monday – Friday, 8A.M. to 5P.M.

Q: When can I get an estimate on my vehicle?
A: We schedule estimate appointments during our normal business hours to ensure prompt service upon arrival.

Q:  What should I do if my vehicle is not drivable?
A:  Taylor’s operates a twenty four hour seven day week towing service with two tow trucks and flatbed to handle your towing needs.

Q:  Do I have to go to my Insurance companies, “Preferred” shop?
A: No, the consumer always has the freedom and legal right to choose which repair facility one uses for repairs. 

Q:  How long will my vehicle be in the shop?
A:  After the initial estimate is written, Taylor’s will determine the severity of the damage and give you a target date allowing for parts delivery, repairs and refinishing.

Q: Can I drop off my vehicle after hours?
A:  Taylor’s has a key drop box located outside the fenced area of our facility.  You can leave your vehicle anytime.  

Q: How will I know when my vehicle is ready?
A:  Taylor’s will provide you with a target date.  You will also be assigned a tracking number and at any time can log onto our web site and track the status of your vehicle.  Taylor’s will also keep you informed by telephone if there are any delays due to parts availability.

Q: What type of warranty will I have with Taylor’s?
A: Taylor’s provides a lifetime warranty on all our workmanship for as long as you own your vehicle.

Q: What forms of payment are accepted?
A: Visa, MasterCard and Discover up to one thousand dollars.  Insurance checks, local checks and cash.

Q: When do I pay my deductible?
A: You will pay your deductible to Taylor’s when repairs are completed. 

Q: What does the term, “Gone Green” mean?
A: Taylor’s uses PPG’s water base sprayable products.  We also recycle oil, antifreeze, steel, aluminum, cardboard and light bulbs. 

Q: When can I wash and wax my vehicle?
A: Your vehicle will be hand washed when repairs are completed.  You may hand wash it anytime but avoid commercial car washes for thirty days.  No waxing for ninety days after completed repairs.     

 

    
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